Shipping Policy

Dispatch Time

Orders are usually dispatched within 2-5 business days of Order Processing Completion

Our Dispatch Warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Change of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Estimated arrival date

The estimated date and time window for delivery of the goods is set out in the Delivery Email.

If something happens which: (a). is outside of our control; and (b). affects the estimated date of delivery; we will let you have a revised estimated date for delivery of the goods.